Need Help? Contact Us
If you need help our support team is ready to assist with account questions, verification, payments, technical issues or general feedback. Contact us for fast, practical help and we'll respond by the quickest available channel. We can guide you through deposits and withdrawals, verify identity documents, explain promotions and assist with responsible gambling options. Help is available via live chat, email or phone for UK players.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat 24/7 and email support |
| General enquiries | [email protected] (billing, account queries and general information) |
| Affiliate enquiries | [email protected] (partnerships, tracking and payments) |
| Phone | +44 20 7946 2518 (phone support for urgent issues; call charges may apply) |
| Working hours | 24/7 for urgent account locks; email replies Mon-Fri, 09:00-18:00; scheduled maintenance windows announced in advance |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or any situation that requires explanations or documents. Please send a message to [email protected] with a clear subject line, your full name and up-to-date contact details. Including these helps us process enquiries faster and avoids delays if we need to verify information or request supporting paperwork.
Send Us a Message
Response Time
Our support team aims to respond promptly to all enquiries. Most messages receive a reply within one business day; more complex cases, such as account verification or security investigations, may take longer depending on their nature and the information required. We’ll keep you updated on progress and provide an estimated timescale when a case needs extra time.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Tweedbet’s website and services. Tell us about games, payments, promotions or mobile usability. Every message is read by our team and used to make practical improvements to the service and user experience. Send your comments via the help centre or by email to [email protected].