Player Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Tweedbet’s services. We take your privacy seriously and describe below the types of information we hold, how we process it, the security measures we use, and the rights you have regarding your data.

Types of data we collect

Personal data

When you register an account or contact us we may collect personal data such as your name, date of birth, address, email, telephone number and identity documents where required for verification. We also record account credentials and security questions to protect your account.

Technical data

We gather technical information automatically when you use our site or app, including IP address, device and browser type, operating system, log-in timestamps and activity records. This information helps us maintain service security and improve site performance for UK users.

Transactional data

We process payment and transaction details needed to manage deposits and withdrawals, game activity, bet history and any bonus or promotional transactions. Where required, we may ask for proof of funds or identity to meet compliance checks.

Use of information

We use your information to operate your account, process payments, perform identity checks, prevent fraud and comply with legal obligations. Data is also used to provide customer support, carry out responsible gambling checks, and to send service messages where you have consented to marketing.

Data protection practices

We use appropriate technical and organisational measures to protect your information, such as encryption during transmission, access controls and regular security reviews. Access to personal data is limited to authorised staff and third parties who need it to provide services. We retain data only for as long as necessary for the purposes described or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you signed in and to measure site performance. Some cookies are essential for account security, while others help with analytics and personalised content. You can control cookie settings in your browser or through our cookie banner.

User rights

You have rights under applicable privacy law, including the right to access personal data we hold about you, to request correction of inaccurate data, and to object to certain processing. You can also withdraw consent for direct marketing at any time.

Access, correction and deletion of data

To request access, correction or deletion of your personal data, please contact our privacy team at [email protected]. We will verify your identity before responding and will deal with requests within a reasonable time. In some circumstances we may be unable to delete certain records where we have legal or regulatory obligations to retain them.

Information sharing and third parties

We may share personal data with payment providers, identity verification services, fraud prevention partners and other suppliers who perform services on our behalf. We require these providers to process data in line with our instructions and applicable data protection standards. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy from time to time to reflect changes in our operations or legal requirements. When we make material changes we will post a notice on the site and update the published date. Continued use of our services after changes indicates acceptance of the revised policy.