This Privacy Policy explains how Tweedbet collects, uses and protects personal information when you register, place bets, play games or use our website and apps. We are committed to respecting your privacy and to handling personal data in a clear and lawful way. This page describes the categories of information we process, why we process it, how we keep it secure and how you can exercise your rights.
We collect several categories of information necessary to provide our services, to meet legal and regulatory obligations, and to keep accounts secure.
Transactional records include deposits, withdrawals, bets, game activity, wager amounts, wins/losses and timestamps. We retain transaction histories to manage accounts, resolve disputes, and meet accounting and regulatory requirements.
We use personal and technical data to create and manage your account, process payments, prevent fraud, comply with legal and regulatory obligations, provide customer support, and improve our services. Where permitted, we may use data for account-related communications, responsible-gambling interventions and to personalise messaging and offers. Legal bases for processing include performance of a contract, compliance with legal obligations, consent where given, and our legitimate interests such as fraud prevention and service improvement.
We use cookies and similar technologies for essential site functions, analytics and performance, and, where you consent, for marketing and personalisation. You can manage cookie preferences through your browser or via the cookie settings provided on the site. Third-party analytics and advertising partners may set their own cookies in accordance with their policies.
You have rights in respect of your personal data, including the right to access, correct, restrict or erase information, to object to certain processing, and to withdraw consent where processing relies on consent. You may also request a copy of data in a portable format where applicable.
To access, correct or delete your data, use your account settings where available or contact our Data Protection team at [email protected]. We will verify identity before fulfilling requests and retain any information we are required to keep for legal or regulatory reasons.
We share information with service providers that support payments, identity verification, fraud prevention, IT hosting, analytics and customer support. We may also share data with regulators or law enforcement where required by law. All third parties are contractually obliged to protect data and to process it only as instructed.
We may update this Privacy Policy from time to time. Material changes will be communicated through the website or your account notifications. Continued use of our services after changes indicates acceptance of the updated policy.
