Support is available to assist with questions, account-related enquiries, technical concerns or general feedback. Players can contact the team through convenient channels for help with verification, deposits and withdrawals, password recovery or account access issues. Trained advisers respond promptly and can escalate matters to specialist teams or the compliance centre where necessary. Urgent account problems are prioritised by phone and complex cases are referred to the dedicated complaints or compliance teams for swift, documented resolution. Details are handled securely.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email reply within 4 hours) |
| General enquiries | [email protected] (business-day response) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 2871 (Mon–Sun, 08:00–22:00 GMT) |
| Working hours | Live chat: 24/7 · Phone: Mon–Sun, 08:00–22:00 GMT |
For detailed requests, account issues or matters requiring documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your full name and up-to-date contact details to avoid delays. Attaching any relevant screenshots or files speeds handling and helps the team resolve your case more quickly.
Customer support aims to respond promptly; most inquiries are answered within one business day. Simple account and payment queries are usually dealt with faster, while complex investigations — such as disputed transactions or compliance checks — may take several days to resolve depending on their nature. Emergency or VIP cases receive priority handling where applicable.
Your feedback matters — please share any suggestions, ideas or issues to help improve the site. All submissions are reviewed carefully by the team and used to refine features, resolve problems and enhance the player experience. Whether it's a bug report, usability idea or content suggestion, your input helps shape future updates and makes the service better for everyone.
